Chime V5 is an AI-powered chat solution designed to solve employee problems, and questions, using chat - fully integrated with Microsoft Teams.

Developed by Instant Technologies, it allows users to connect directly with HR and IT service desk agents, access FAQs, search Files, and utilize self-service options. The platform leverages Azure AI to help employees chat with FAQs and Files, receive replies specific to your enterprise, and route to agents if the AI and chat services do not resolve the question. Since employees have Microsoft Teams on every desktop, the app integrates with Microsoft Teams.

Chime V5 supports custom workflows and integrates with ticketing systems, providing real-time assistance and reporting tools to streamline service desk operations. This solution aims to improve efficiency and user experience in organizational support environments.

Customers using our service include:

A customer who wants to provide their employees with access to their service desk using Microsoft Teams

A service desk provider who want to connect their service desk team (agents) with a customer via a service desk contract

Many of our customers connect their service desks, located in other areas of the world, with their employees around the world.

Build a better IT or HR service desk by providing real time chat services, access simple or complex chat services, and leveraging FAQ and Files to resolve common problems and questions.

Route to Agent: Route to your service desk agents, access agents with priorities, connect to agents who has access to additional tools and common replies, and build a better service desk.
Chat Workflow: Provide route to agent functionality and access custom chat workflows to search FAQs, integrate with Azure Cognitive AI services (keyword detection), and access service desk workflows using live chat. Chat workflows may use adaptive cards, search FAQs, or provide custom routing
FAQs and Files: Use chat to search FAQs and Files to provide self-service options and solve common questions.
AI Services: Leverage Azure AI and AI services to index FAQs, Files, and create personalized chat conversations.
Route VIP employees by integrating with Microsoft Entra to personalize routing chat services

Note: An Instant Chime V5 subscription is required to use this app.

Please contact support@instant-tech.com for support.

Learn more about Instant Chime V5 visit https://chimev5.com.

Limitation include requirement to sign up for evaluation in order to use ChimeV5 complete features or functionalities.

Enterprise AI chat for IT, HR, and Sales Integrated with Microsoft Teams

by INVITRIX, LLC dba Instant Technologies