https://store-images.s-microsoft.com/image/apps.49592.91fada6e-d7aa-4d12-8832-465b9c73de02.9d5fdeb7-a04a-4721-89d4-33d64d37cb37.e2b94cce-91c3-4db1-a758-9f663060424d

AI-Powered Chat-Based Service Desk for Teams

by INVITRIX, LLC dba Instant Technologies

Automate self-service, real-time chat, FAQ lookups, and query routing with Instant Chime & Azure AI

Quickly connect employees with your service desk directly from Microsoft Teams. Route service desk requests to live agents, provide self-service and FAQ lookups before contacting live agents.

Build a better service desk by providing real time chat services, access simple or complex chat workflows, and leveraging FAQ and KB content to resolve common problems and questions, such as:

  • Route to Agent: Route to your service desk agents, access agents with priorities, connect to agents who has access to additional tools and common replies, and build a better service desk.
  • Chat Workflow: Provide route to agent functionality and access custom chat workflows to search FAQs,
  • Integrate with Azure Cognitive AI services (keyword detection), and access service desk workflows using live chat. Chat workflows may use adaptive cards, search FAQs, or provide custom routing.
  • FAQs and CMS: Create custom FAQs and knowledge base content to provide self-service options and deflect common inbound questions.
  • AI Services: Leverage Azure AI and layer AI services such as keyword lookup, summary, and other Azure OpenAI services such as ChatGPT and custom models.
  • Security and Data Control: Connect to your corporate Azure AI instance including your custom model and enterprise data

At a glance

https://store-images.s-microsoft.com/image/apps.2271.91fada6e-d7aa-4d12-8832-465b9c73de02.9d5fdeb7-a04a-4721-89d4-33d64d37cb37.3a58f710-abe3-47d6-839d-a0b270601ac1
/staticstorage/linux/20241105.1/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.2271.91fada6e-d7aa-4d12-8832-465b9c73de02.9d5fdeb7-a04a-4721-89d4-33d64d37cb37.3a58f710-abe3-47d6-839d-a0b270601ac1
https://store-images.s-microsoft.com/image/apps.343.91fada6e-d7aa-4d12-8832-465b9c73de02.9d5fdeb7-a04a-4721-89d4-33d64d37cb37.f287ab73-df5f-4e08-b076-425c9f1140f4
https://store-images.s-microsoft.com/image/apps.62606.91fada6e-d7aa-4d12-8832-465b9c73de02.9d5fdeb7-a04a-4721-89d4-33d64d37cb37.062a85b7-5aae-4aba-9c3f-9b24e59d3733
https://store-images.s-microsoft.com/image/apps.14159.91fada6e-d7aa-4d12-8832-465b9c73de02.9d5fdeb7-a04a-4721-89d4-33d64d37cb37.323745a1-daf7-44cf-b572-44747886438d
https://store-images.s-microsoft.com/image/apps.4144.91fada6e-d7aa-4d12-8832-465b9c73de02.9d5fdeb7-a04a-4721-89d4-33d64d37cb37.bda819c5-d78a-43b0-aaf1-9c43faa6bf30