Lynn

A cloud-based integration framework designed to manage and improve interactions within business flows by incorporating artificial intelligence and automation. Hosted on the MS Azure cloud services platform, Lynn is distributed in different service plans that support the operation of applications. Its main focus is consolidating tools to optimize the customer experience and improve communication. Additionally, Lynn facilitates the integration of human management tools and services, helping to streamline and optimize communication operations across various business applications.

Use Cases

Visual IVR with AI

Use Case Summary: Traditional IVR to Visual IVR with AI migration.

Business Benefits:

Improved IVR navigation.
Integration to client authentication services, using client security protocols.
Resources optimization to handle more conversations.
Agent manages to have several conversations at the same time.
With Lynn you can use the same conversion across available channels, without the need to create a new one.

3rd party bot integration

Use Case Summary: Lynn enables the interaction with a 3rd party bots, transferring the conversation to it and being able to receive back the conversation and continue the interaction or transfer it to an agent

Business Benefits:

Reuse investments already made in bots
Ability to simultaneously use various bot technologies such as IBM Watson, MS Luis or Google Dialog Flow among others.

Blended AI

Use Case Summary: Lynn allows to create a conversation flow between a customer towards one or several bots and an agent back and forward.

Business Benefits:

Allows to create an ecosystem between customer, agent, 3rd party bots or Lynn own NLU bot.
Enable to assign to the bot the most repetitive tasks and to the agent the most complex ones

Channels

Whatsapp
Facebook
Instagram
Web Chat
Teams
Email
X
Telegram
Slack
Direct Line
DirectLineSpeech
Skype
SMS
GroupMe
Kik
Cortana
SkypeVoice
Apple Business
Voice

Lynn

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