Virtual Smartdesk for Contact Centre, Customer Service, Front office and more

Virtual Smartdesk eliminates the single caller constraints of the telephone (one call at a time) avoiding traditional call waiting & queues due to single line availability. Virtual Smartdesk offers front office services such as receptionists and customer service support to provide a cost effective and efficient service 365 days of the year. This high-quality service eliminates staff shortages due to sick days off, holidays and high wage overheads.

Virtual Smartdesk is an Artificial Intelligence (AI) solution, developed by Intelliteck for businesses. It enables conversations between a robot and a human resulting in a communication and contact centre solution with a difference. Virtual Smartdesk enables big and small organisations to choose voice options and messaging services specific to their users and customers.

The communications components enable multiple conversations to take place on a single phone line at the same time. The conversations take place between the users and AI enabled enterprise grade virtual assistant bots. Callers’ requests are fulfilled by Robotic process automation making back end connections to the customers systems and apps.

Virtual Smartdesk is a SaaS (Software as a service) solution, providing front office/desk services taking inbound and outbound calls.

Regardless of the service to which a customer is subscribed the following features are standard across all service packages:

1. No call waiting

2. No need to change existing phone number(s)

3. Inbound calls

4. Outbound calls

5. Flexible and highly customisable

6. 24x7x365

7. Fixed monthly cost

8. Insourced

9. Hand back control to the business, improving quality & direct contact with customers

Virtual Smartdesk solution is packaged as five different services to suit different customer requirements.

Virtual Smartdesk phone answering is a cost-effective service suitable for startup businesses, independent professionals & small and medium sized firms. It may be used as a standalone for inbound calls, saving you the additional wage overhead. Virtual Smartdesk phone answering service will take phone calls on behalf of a business or individual. Smartdesk phone answering service will answer incoming phone calls, take messages or transfer calls to a person wherever they are in the world at the cost of a local call. Additional bot on services can be added

Virtual Smartdesk diary assistant is a calendar/appointment management system for firms of any size, groups of users or cross departmental use.

Virtual Smartdesk receptionist service caters to the needs of small to large organisations. It has the capability to hand over calls to a human agent with call transcript.

A full-fledged customer service solution that integrates with many customer management / CRM platforms. It interacts with users and customers, dealing with enquiries and complaints but defers decision making to authorised human agent.

Virtual Smartdesk Tech support service provides 1st & 2nd line helpdesk capabilities. It’s driven by APIs, Orchestration & RPA to find and sometimes fix faults with computers and IoT devices.

Product enquiries

Sales agent

Customised voice

Integration with CRM

Call transcript

Comprehensive MI for reporting and business planning.