Install the app from here: https://www.freshworks.com/apps/freshdesk/freshdesk_-_asana_integration/

FreshDesk Asana Connector

Connect your customer support software FreshDesk and bug tracking tool Asana.

Create Task from FreshDesk in Asana.

How a Task is created from FreshDesk, which are the details provided by default & The Complete Processes is explained below with an example so that user can see & feel the simplicity of our App.

For example, after a customer reports a bug, the agent can file a bug in Asana directly from your FreshDesk. After fixing the bug, a developer can add a comment to the task directly from Asana which is most important to solve the communication gap.

Asana Integration App by IntegrateCloud allows users to create Asana tasks right inside the Freshdesk form. It also allows you to link existing Freshdesk tickets to an existing Asana task. In addition, it allows agents to notify the Asana team, by sending comments to Freshdesk Support. We also support customization based on customer request and tailored to your needs! We bring Asana closer to your business model! The App has three buttons 'Create Task', 'Link', 'Notify'. -Create Task: Click the Create Task button and select the workspace and project type of asana task you want to create. Based on the selection it will load all the Asana task fields. The user can make the selection and click the Create button which would create an asana task in Asana and then display the corresponding Asana task ID in the app. -Link: This tab allows you to link an existing Freshdesk ticket. It can be linked to one or multiple Asana tasks. -Notify: This tab allows the user to send notifications to the Asana team which would show up as comments in Asana linked task.

Install the app from here: https://www.freshworks.com/apps/freshdesk/freshdesk_-_asana_integration/

freshdeskasana

by IntegrateCloud inc