https://store-images.s-microsoft.com/image/apps.63496.f335bffa-cac7-40f9-a6cc-5738e20dc4ab.0df73efb-5bb0-407b-a80f-b81d3652002d.310968d7-c249-46a1-87d3-f67421e97d40

Text(SMS) messaging for Dynamics 365 Field Service (SaaS)

by IMPERIUM DYNAMICS LLC

Effortless Communication for Streamlined Field Service Operations

Text Messaging for Dynamics 365 Field Service transforms field operations by enabling real-time communication with field engineers and customers through SMS and MMS. By Using Power Textor as a connector within Power Automate, this solution streamlines SMS workflows, reducing manual tasks and improving operational efficiency.

  1. Integrable with Power Textor: Utilize Power Textor as a connector within Power Automate to automate SMS notifications triggered by events in Dynamics 365 Field Service, such as case creation, technician dispatch, and work order updates.
  2. Automated Updates: Instantly notify customers and field engineers about case progress, technician dispatch, and work order completion, ensuring timely communication and minimizing response times.
  3. Direct & Bulk Messaging: Coordinate with customers in real-time through various channels, including case timelines and chat windows in contact forms. Activate message flows to send bulk messages to contacts and contact groups, ensuring effective and timely communication.
  4. Case Timeline: Holistically view customer interactions and case updates in the timeline section enabled in the case and account form.
  5. Compliance & Security: 2 A2P 10 DLC compliant numbers configured to send automated messaging and handle 1:1 customer interaction, respectively.

At a glance

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https://store-images.s-microsoft.com/image/apps.54105.f335bffa-cac7-40f9-a6cc-5738e20dc4ab.0df73efb-5bb0-407b-a80f-b81d3652002d.dd3ceef2-1106-4d0e-be7f-2bf18fdab536