Optic for Voice Networks™ layers strategic management metrics with highly focused tactical analytics to complement the reports and custom queries available in Microsoft Admin Center. With a set of user-friendly dashboards ready to use out of the box, Optic provides an extensive set of prebuilt analytics, elevating your ability to explore your data quickly and easily.

Intuitive Dashboards: The analytics you need at your fingertips (or in your inbox) for instant access to essential insights.
Advanced Analytics: Discover cyclical trends (year over year, day of week graphs), enhanced QoS reports, departmental performance and so much more.
Long-Term Data Retention: Search for calls and see trends for current day or for historical months and years.
Granular Access Control: Easily restrict user views by department or location.
Simplified Administration & Troubleshooting: Streamline system administration and quickly diagnose and resolve operational abnormalities.

Optic’s Stackable Analytics™ provide a focal point on goals throughout the enterprise, regardless of size, geography, or collaboration platform. With the right analytics for strategic management and performance tracking, Optic enables organizational alignment, from the C-suite to the technician in the field to the business manager. All levels of an enterprise organization gain a clear vision of their Microsoft Teams calling activity, trends and caller experience.

Optic for Voice Networks™

by Impact Technologies, Inc.