IFS Cloud Field Service Management helps service leaders to profitably deliver customer satisfaction and grow service revenues. Manage the end-to-end service lifecycle, joining up departmental silos, to efficiently deliver quality service in high-volume and complex asset scenarios.

Recognized by industry analysts and customers as a market leader, our solution is built with the focus, industry knowledge and depth that leading field service teams need to be successful. Tailor the solution you need to include contracts, SLAs and warranties, service order management, crews and mobile field workers app, AI-powered field service scheduling and dispatch, contractor management, call and case management, and planning and forecasting.

IFS Cloud Field Service Management can easily scale with your business needs and be added to and integrated with other systems. It provides a flexible solution that grows with your organization to:

Drive efficiency: Automation and AI-optimized scheduling, dispatching, and resource allocation reduce downtime and maximize field worker utilization.

Enhance customer satisfaction: With real-time updates, accurate ETAs, and efficient service delivery customers experience better service.

Reduce travel and emissions: Reducing operational costs by minimizing travel time, optimizing inventory management, and preventing unnecessary service visits.

Increase revenue: improve first-time fix rates and enable upselling opportunities through better customer interactions.

Data-Driven Insights: Advanced analytics and reporting tools plus AI Copilots provide valuable insights into service performance, helping you make informed decisions and continuously improve operations.

Empowered Workforce: Mobile access and remote assistance tools empower field technicians with the information and support they need to perform their tasks efficiently and effectively.

With IFS Cloud Field Service Management our customers have reported:

An average 10.5% improvement in first-time fix rates

Up to 33% in technician utilization

Between 20-35% reduction in technician travel

An average 16% increase in SLA compliance.

IFS Cloud is a single platform made for your industry and the whole service and asset lifecycle. You can eliminate silos, reduce cost and complexity, and increase productivity with one composable platform built from the ground up, using decades of industry experience.

IFS Cloud Field Service Management continues to be recognized as a field service leader by industry analysts. IFS was the only company named as a Customers Choice in the 2024 Gartner Peer Insights Voice of the Customer Field Service Management Report.

IFS Cloud Field Service Management (FSM)

by IFS