https://store-images.s-microsoft.com/image/apps.61145.35bbb718-345c-4edd-a766-4b98905d08b8.508372d2-d504-4953-b56b-3f8a5f12d42c.9c2e8038-76b2-47eb-aa95-806b52250acf

Customer Portal for Local Govenment

by IEG4 Ltd

Customer Portal enables councils to maximise digital transformation channel shift.

  • Local Authority Digital Transformation toolkit - no code council control
  • 'my account' customer account single sign-on via social media/email/mobile
  • Personalised and customisable FAQ for individual citizens, mobile-responsive
  • Ability to search for online forms/pre-populate/save for later
  • Self-serve, track requests, check progress, SLAs - all digital 24/7
  • Generic and dynamic Broadcast function for highly personalised citizen engagement
  • Sophisticated integration with back-office systems where APIs are available
  • Integral functionally-rich workflow and EDMS functionality
  • End-to-end transactions, facilitates avoidable contact, speedier service
  • Wellbeing functionality to enable effective self-serve social prescription

At a glance

https://store-images.s-microsoft.com/image/apps.31262.35bbb718-345c-4edd-a766-4b98905d08b8.83930d92-aaae-4174-9e6c-3b5a19c0895e.d36773c0-ede0-41a0-b1eb-c28d3852317a