https://store-images.s-microsoft.com/image/apps.8854.86482864-3b42-46eb-b22a-0e55e2eddf47.d7158705-9723-4043-b2db-3e61e10059bf.1b631b1c-b0be-422f-a0e4-a79e47467ca6

Helpdesk 365

by Apps 365 and HR 365

Helpdesk 365, SharePoint & MS Teams ticketing system for Microsoft 365

Helpdesk 365, a SharePoint ticketing system for Microsoft 365 is a free, fully featured 14-day trial for one Microsoft 365 tenant. Helpdesk 365 is free for up to 1 users forever.

This SharePoint helpdesk software is a simple, customizable, Microsoft 365 ticketing system, that ensures your organization can handle every issue effectively with specific help requests (e.g. IT, HR, Finance).

Now your employees can create a helpdesk ticket in the SharePoint ticketing system on the fly by using their existing Microsoft 365 login credentials. Further, this Microsoft helpdesk won’t need any additional cloud or services as it works within your Microsoft 365 subscription and data stays with you with 100% control.

2024 Features

  • Modern view

  • Rules & Automation

  • Approval workflows

  • Chatbot Bubble 365

  • Ticket archival

  • Multiple SLA choices

  • Condition-based columns

  • Ticket aging report

  • Create tickets through MS Forms

  • Create KB from tickets

2023 Features

  • Custom forms

  • Knowledgebase

  • Multi-language

  • Multilevel sub-service

  • Kanban view

  • Customer satisfaction surveys

2022 Features

  • Dashboard

  • Custom columns

  • Create new tickets from emails

  • Private notes

  • Ticket splitting and merging

2021 Features

  • Canned responses

  • Private notes

  • Email templates

  • Ticket field customization

  • Auto-assign tickets

  • Auto close tickets

2020 Features

  • Multiple roles

  • Service fields

  • Custom ticket status

  • Custom ticket sequence

Link for the knowledgebase: Helpdesk knowledgebase

To know more similar products: Apps 365

Prerequisites
SPFx permissions: For installing the application and configuring Microsoft Teams permissions if you want to use the application in Microsoft Teams.

Component information: This app can be added as a web part or a full page in SharePoint, and as a personal tab or Teams tab in Microsoft Teams.

Recommended browsers
Edge-based on Chromium, Google Chrome, Safari, and Firefox. Internet Explorer is not recommended.

The trial can be turned into a full version by purchasing a license from our website, click here to purchase

For more information, please visit our website HR365 Helpdesk

Support
If you are looking for more features, we can add them with additional customization costs. If you have any questions, please visit our website for answers on live chat or Raise a support request for this add-in by visiting the support page. Support

What is Helpdesk software?

The benefits of using a helpdesk ticketing system

Maintenance ticketing system

Tags
Helpdesk ticketing system, IT ticket system, SharePoint ticketing system, internal ticketing system, helpdesk ticket software, simple ticketing system, support ticketing systems, teams ticketing system, helpdesk ticking system software, SharePoint helpdesk ticket system.

At a glance

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https://store-images.s-microsoft.com/image/apps.6239.86482864-3b42-46eb-b22a-0e55e2eddf47.adcf6e3b-f303-4b60-a978-3fe0244189d9.de908578-8991-41a6-b4bb-2095e0e34bb4
https://store-images.s-microsoft.com/image/apps.17774.86482864-3b42-46eb-b22a-0e55e2eddf47.adcf6e3b-f303-4b60-a978-3fe0244189d9.dff58ea2-d35f-4a8c-863c-ac7eaee2cce2
https://store-images.s-microsoft.com/image/apps.32337.86482864-3b42-46eb-b22a-0e55e2eddf47.adcf6e3b-f303-4b60-a978-3fe0244189d9.31f7b439-afcf-4604-bc8b-d511f9d4aa5b