Heedify Customer Experience seamlessly brings Contact Center functionality to Microsoft Teams, providing a powerful, fully integrated solution with both Contact Center and Attendant Console capabilities.

Key Benefits:

• Rapid Setup: Deploy in under an hour for quick, hassle-free implementation.

• Flexible PSTN Connectivity: Supports Direct Routing, Operator Connect, and Calling Plan for versatile communication options.

• Native Teams Experience: A unified platform for agents, enhancing productivity with an intuitive Teams interface.

• Integrated Platform: Combine Attendant Console and Contact Center functions on a single, unified solution.

• Omni-Channel Support: Effortlessly manage multiple communication channels from one platform.

• Power BI Reporting: Leverage built-in Power BI for comprehensive reporting with no additional integration needed.

• Real-Time Monitoring: Stay in control with live monitoring of team performance and call metrics.

• Call Recording: Capture and store calls for quality assurance, training, and compliance purposes.

This solution empowers your team with a seamless, scalable, and efficient customer experience right within Microsoft Teams.

Heedify Contact Centre

by Heedify