Haptik - Contakt
by Haptik
Generative AI-powered Customer Experience platform from AI Chatbots to Agent Co-Pilots to Analytics
With Gen AI at its core, Contakt offers customer support, agent assist, and analytics features purpose-built for enterprise scale.
What Is Contakt?
Powered by Generative AI, Contakt is a comprehensive customer experience platform built for the modern enterprise to streamline support, unlock better agent efficiency, and drive customer service improvements through custom analytics dashboards.
Key Features and Benefits
Contakt’s Gen AI-powered features are purpose-built for the modern enterprise to reimagine customer experience, allowing them to amplify customer acquisition, drive better retention, and win customer loyalty.
Streamline Support with Full-Fledged Gen AI Assistant
Use all your unstructured data to build a fully-functional AI Assistant in virtually no time, and activate self-serve support for customers.
Offer conversational sales advisory, mirroring a virtual human sales assistant, and engage customers with personalized product recommendations and out-of-scope query handling for superior shopping experiences.
Provide dynamic responses to diverse customer queries, and significantly reduce instances of bot breaks while enhancing conversational experience for customers.
Augment Agent Capabilities with Agent Co-pilot
Empower agents with real-time AI-powered chat summaries and response suggestions to reduce query handling time and enhance customer satisfaction (CSAT)
Ensure compliance with service-level agreement (SLA) with real-time monitoring, automated alerts, and adaptable SLA configurations for higher efficiency.
Facilitate seamless collaboration between agents and expedite ticket resolution with unified agent workspace to reduce first-response time, and make sure customers feel heard.
Track KPIs and Leverage AI Recommendations for Maximum Efficiency
Glean actionable insights into bot and agent performance, and optimize customer experience using AI recommendations.
Use custom conversation funnels to track bot effectiveness by monitoring completion rates, drop-off points, and more.
Analyze trends and optimize staff levels to ensure timely resolution and reduced customer wait times.
What Sets Haptik Apart
10+ years of expertise: We’ve pioneered AI-powered innovation for more than a decade, allowing us to understand our customers’ unique requirements and craft bespoke solutions that deliver meaningful and measurable business impact.
Partnership with OpenAI: Haptik has partnered with OpenAI to bring the latest in AI tech to our projects. This partnership means we get to use some of the most advanced AI models, like GPT, to make our solutions smarter and more effective, keeping us ahead in the AI game always.
Language support and integrations: We power multilingual support in 135+ languages, including mixed languages such as Hinglish and Spanglish. Our diverse ecosystem of 100+ integrations helps our customers effortlessly connect their support and agent platforms, payment gateways, social channels, or any software APIs to deliver superior customer experience at scale.
How Contakt fuels brand growth:
3x - increase in lead generation
60% - repeat orders on WhatsApp
30% - reduction in support tickets
Fuelling Growth with Gen AI
Our powerful Gen AI capabilities serve as the cornerstone for enterprises to transform customer experience. With our ability to handle scale and by ensuring the highest security standards, we offer enterprises an end-to-end solution that boosts customer satisfaction and fuels rapid growth.
