SearchUnify - Unified Cognitive Platform

Deliver exceptional customer service with SearchUnify's unified cognitive platform that seamlessly integrates with your Dynamics 365 instance to empower agents with relevant, unified view of case resolving information within their console and rich insights into customer journey, content gaps and case sentiment for improved support outcomes. 

SearchUnify from Grazitti Interactive—a Microsoft Gold Partner —is a unified cognitive platform fueled by machine learning, cognitive technology & an insights engine that powers intelligent search and a suite of next-gen applications for customer service and support. The platform offers out-of-the-box support for 40+ native connectors and helps agents access relevant information without leaving the Dynamics 365 console. Backed by robust AI algorithms, it enables you to track user behavior & search history to ensure relevant and personalized results. Support Managers using SearchUnify can boost agent productivity immensely by reducing the average time to relief (TTR) and increasing the rate of first-call resolutions (FCR). 

SearchUnify has been named a Strong Performer in The Forrester Wave™: Cognitive Search, Q3 2021 and is recognized by industry leaders including TSIA and G2. The platform has won multiple awards including the Stevie® Awards for Sales and Customer Service & Asia‑Pacific Stevie® Awards.

• Reduce Average Handle Time with Unified Discovery: Instantly index multiple content sources like Khoros, Jira, MadCap Flare, etc. and many more to enable your agents to search them all without leaving Dynamics 365.

• Boost Case Resolution and FCR: SearchUnify learns from the search insights of your agents and tweaks its search results to enable faster case resolution & improved average handle time.

• Obtain Highly-Relevant Search Results: Powered by proprietary NLU algorithms, SearchUnify is able to obtain context from a query and deliver highly relevant results.

• Powerful Analytics for Proactive Decision Making: SearchUnify provides 35+ reports to measure key search metrics , helps discover & fill content gaps, and employs NLG to present complex reports in plain English. These reports help tune results, boost content sources & take data-driven decisions.

• Stay Compliant, Stay Secure: You can store search indexes on-premises, permit users only from select IP addresses to search and stay up-to-date on your instance’s well-being with a special status page.