Operator Connect enables PSTN calling and a range of additional call control features for Microsoft Teams. The service provides VoIP connectivity for Phone System, allowing inbound and outbound telephony through Gamma’s network for termination of both national and international destinations.

Operator Connect is a solution available to Microsoft 365 customers who wish to use their preferred voice carrier to enable their users to make and receive PSTN calls in Microsoft Teams. Gamma operate a cloud model, whereby Microsoft-certified SBCs (Session Border Controllers) are deployed as a bespoke architecture within the Gamma network, for interconnection to Microsoft Phone System for PSTN breakout.

To facilitate direct traffic flows and to provide Quality of Service (QoS) between Microsoft & Gamma we will utilise the Microsoft Azure Peering Service (MAPS). In addition to the underlying voice infrastructure, provisioning and management of related numbers is controlled via Teams Admin Centre (TAC) as the management interface, allowing the customer experience to be driven natively through Teams.

Microsoft Teams - Operator Connect

by Gamma