AI-First Omnichannel Cloud Contact Center for Enterprises

Tailored for large-scale enterprises looking for an AI-powered, omnichannel cloud contact center. It's the perfect solution for businesses seeking a combination of high performance, scalability, and innovative technology in their customer communication processes.

Highlights:

Advanced AI Capabilities: Utilize AI-powered bots for efficient query handling, allowing agents to focus on more complex customer conversations
High Scalability: Manage large-scale operations with up to 20,000 users
Robust Compliance and Reliability: Built on a solid foundation, the software ensures consistent performance, scalability, and adherence to regulatory standards.
Omnichannel Support: Support across webchat, mobile chat, SMS, WhatsApp, and more, with predefined templates for quick support setup.

What you get with our Enterprise Contact Center Solution?

Optimized Customer Engagement: Skill Level Based Routing ensures customers are connected with the most qualified agents, enhancing resolution quality and satisfaction.
Customer Convenience: Virtual Queue reduces wait times and improves the overall call experience by allowing customers to receive callbacks at their convenience.
Data Privacy: User Access Management provides robust control over data access, ensuring privacy and compliance.
Increased Agent Productivity: Dialer Plus & Intelligence Capabilities empower agents with advanced tools to manage calls more effectively and efficiently.
Peak Performance: Granular Fine Tuning allows for ultimate optimization of operations, ensuring peak performance tailored to specific needs.
Engaging Visual Support: Video APIs & SDKs enable real-time visual assistance, offering a more engaging and effective support experience.
Comprehensive Quality Monitoring: Video Reports, Recordings, QA, and Scoring ensure high-quality conversations and continual improvement.
Increased Efficiency: Blending capability allows for seamless integration of inbound and outbound communication, enhancing operational efficiency.
Brand Alignment: Brand Consistency through White Labeling ensures every customer interaction is in line with your brand identity, enhancing recognition and trust.

Exotel Enterprise Contact Center

by Exotel