Enghouse Teams Contact Center BI Dashboard

Customer expectations are higher than ever when it comes to service delivery. That’s why contact center agents and managers need immediate, real-time access to current information, presented in a simple and accessible format. Enghouse Teams Contact Center BI Dashboard provides your organization a real-time snapshot of contact center performance. Agents, supervisors and managers can quickly and easily view up-to-the minute data on queue and agent status as well as information from a third-party database, such as your CRM or ticketing system. For the mobile Supervisor or Manager, Snapshot is supported on Android and IOS devices. Enghouse Teams Contact Center BI Dashboard allows organizations to: • Clearly communicate key metrics to all contact center staff in real-time • Empower agents to proactively manage service levels • Optimize contact center performance • Emphasize the importance your company places on customer care