Transform conversations into insights with Call Sentiment Analysis App by Embee

Understanding the complexities of customer interactions requires a deep understanding of their sentiments and need. Call Sentiment Analysis app by Embee is designed to decode the emotions and intents in your customer conversations, providing you with actionable insights to enhance customer satisfaction and engagement.

Key Functionalities of the Call Sentiment Analysis Application

Audio Upload: Easily upload audio recordings of calls directly from your local device for analysis.

Automated Transcription: Leverage Azure Open AI to generate the transcriptions of your call recording.

Sentiment Analysis: Utilize advanced sentiment analysis algorithms to assess the mood, emotions, and intent behind each conversation.

Comprehensive Summaries: Receive concise summaries of call sentiments, enabling quick comprehension and action.

Historical Reference: Access a detailed list of all analyzed calls, including their transcriptions, summaries, and sentiment assessments, for future reference and analysis.

Tools and Technologies

Azure App Service
Azure Storage (Table and Blob)
Azure Open AI

Benefits and Impact

Enhanced Customer Insights
Improved Service Quality
Data-Driven Decisions
Increased Efficiency

Call Sentiment Analysis App for Teams

by Embee Software Pvt. Ltd.