Contatta is an Omnichannel Contact Center & BOT solution with ACD (contact distributor) and IVR (interactive voice response) system, allowing both inbound and outbound activities. Contatta is the ideal solutions for all kinds of businesses, from small companies to multinationals.

The combination of Contatta with Microsoft Teams allows staff of call center to be provided with a only one performing work environment, having all the useful tools at hand for accurate and efficient customer service in which operators manage Incoming calls with Microsoft Teams phone.

Main features:

- ACD (Automatic Contact Distributor): handling and assignment of calls by means of the intelligent distribution of inbound contacts.

- Operator status management: "Logout", "Available" and "Pause"

- Real-time monitoring of all contacts

- Inbound calling number visibility

- Visibility of groups and active operators

- Outbound calls

- List of received calls with the possibility of recalling and searching

- Statistics on work done

- Chat with quick commands for managing contacts

Contatta

by ELLYSSE SRL