DialOnce is a leading omnichannel bot publisher specializing in contact journey orchestration.
Leveraging its unique repository of intentions and solutions, DialOnce seamlessly delivers responses using Generative AI technology (LLM) and, when necessary, directs users to the appropriate resolution channel.

Accessible through all communication channels (voice and digital) via a comprehensive platform (chatbot, voicebot, and Visual IVR), DialOnce addresses the following key objectives:

Enhancing customer experience and accessibility.
Reducing processing costs through enhanced efficiency and self-care options.
Streamlining digital transformation through a unified flow strategy.

As an agnostic solution, DialOnce relies on the company's proprietary knowledge base, LLM, and the organization's customer relationship tools (CRM, live chats, IVR, etc.) to provide a seamless customer experience and unify data for effective omnichannel management.

With nearly a decade of expertise in digitizing customer relationships, DialOnce boasts an extensive client portfolio of around 150 references across various industry sectors, including renowned names such as Fnac-Darty, Boulanger, Crédit Agricole, BPCE, MAIF, MACIF, DGFIP, RATP

DialOnce in 3 keypoints :

Master the information and solutions provided to your clients

DialOnce's Intent Classification AI (CRLM) enables immediate response to user messages based on your business rules, while also guiding the prompts of the generative AI. Furthermore, the company will benefit from reporting categorized by contact reason.

2. Personalize and humanize the digital user experience
The generative intelligence allows adaptation to the user's tone and seamless ingestion of the company's knowledge base (website pages, document platforms, PDFs, JPEGs, etc.) to formulate a concise response.

3. Direct your contact flow towards the optimal resolution path
In cases where the generative AI did not provide a direct answer, DialOnce's orchestrator directs the user towards the best resolution path through the appropriate channel

Customer Relationship AI

by DIAL ONCE FRANCE