https://store-images.s-microsoft.com/image/apps.29089.d4f7889c-4686-4004-beb6-af3456bd0e3d.82e972d9-3f0f-4007-8730-2ff8e1ecba4c.782d4d1a-cb72-4a16-bb0c-58a25d463709

cxpoint_for_genesys_cloud_cx_alias

by CXPoint

CCaaS platform automation, on-premise contact center platform discovery, Genesys cloud CX management

CXPoint offers CCaaS automation tools for customer migrating from legacy on premise to cloud based contact center solution. CXPoint offers VOYAGE (Discovery tool) and NEXA (CCaaS Management tool) as part of CXP2 Licences.
Details of the offer below:
  • On premise Contact Center Platforms configuration discovery ​
  • Automatic call center Telephony object discovery ​
  • Inbuilt support for legacy Genesys Engage (on-premise) objects​
  • Discovery of on-premise call flows and routing flows( vxml and scxml support) ​
  • Call flow summarization for each legacy composer projects ​
  • Bulk flow uploads directly to cloud​
  • Call and workflow comparison, call flow journey mapping ​
  • Prompt transcribe and verbiage management ​
  • Prompt migration from legacy to Genesys cloud
  • Bulk and automated management of objects in Genesys cloud ​
  • Support for User, Role, Division, Queue, Skills and many more critical objects​
  • Management of Language, Call Routing, Emergency Groups, Schedule Management, Production Prompts, ​
  • Additional features include secure role-based access, End to end encryption, Admin dashboard, AD Authentication​
  • Inbuilt support for SSO, MFA, AD, User Configuration and Activity reporting, ​
  • GDPR compliant​
  • Platform Uptime status and monitoring, ​
  • Dashboard and reporting, Nexa workspace Management​
  • Help documentation
  • Subscription plan management
  • Online secure billing subscriptions via Stripe​
  • Services uptime status and monitoring​
  • Compliance Settings and controls​
  • System Logging​
  • Integration with applications​
  • Roles for granular permissions​
  • User Profile Configuration ​
  • Support services​
  • Admin Reporting​
  • Notification Control​
  • 24 x 7 support ticket, Monitoring

At a glance

https://store-images.s-microsoft.com/image/apps.48125.d4f7889c-4686-4004-beb6-af3456bd0e3d.82e972d9-3f0f-4007-8730-2ff8e1ecba4c.77d05a1d-ae0f-489f-841d-4d07b6f02b8b
/staticstorage/linux/20250429.4/assets/videoOverlay_62a424ca921ff733.png
https://store-images.s-microsoft.com/image/apps.5009.d4f7889c-4686-4004-beb6-af3456bd0e3d.82e972d9-3f0f-4007-8730-2ff8e1ecba4c.187c083e-7b8a-4f70-b3cf-70c9243b6a1a
https://store-images.s-microsoft.com/image/apps.48125.d4f7889c-4686-4004-beb6-af3456bd0e3d.82e972d9-3f0f-4007-8730-2ff8e1ecba4c.77d05a1d-ae0f-489f-841d-4d07b6f02b8b
https://store-images.s-microsoft.com/image/apps.50246.d4f7889c-4686-4004-beb6-af3456bd0e3d.82e972d9-3f0f-4007-8730-2ff8e1ecba4c.87371cb2-df4a-48ee-8521-71f656071bda
https://store-images.s-microsoft.com/image/apps.43478.d4f7889c-4686-4004-beb6-af3456bd0e3d.82e972d9-3f0f-4007-8730-2ff8e1ecba4c.655cd9be-923b-4119-8c50-4e712dfa78b9
https://store-images.s-microsoft.com/image/apps.8451.d4f7889c-4686-4004-beb6-af3456bd0e3d.82e972d9-3f0f-4007-8730-2ff8e1ecba4c.1d16d57b-c33d-439f-9dc5-a7237bb076f1