Supplier Performance Survey Solution

Our Supplier Performance Survey solution streamlines the performance survey process, providing valuable insights, and ultimately enhancing the decision-making process for your organization. It's a modern, efficient, and data-driven solution that aligns with any goals for continuous improvement and strategic vendor management.

The Supplier Performance Survey solution allows for the measurement of a supplier or vendor’s performance by capturing trends, improvements or struggles, helping to drive KPIs, and identifying action items for continued improvement. This may be facilitated using Power BI for reporting purposes, which can integrate the survey data to provide actionable insights.

1. Survey Initiation: Users receive an email with an embedded survey link and open the survey by clicking on the link. The first screen of the survey is displayed for users to begin.

2. Vendor Selection: Users select vendors from a dropdown list. If multiple vendors are selected, the survey extends with the same 5 questions for each vendor.

3. Rating and Feedback: Users rate the performance of each vendor on a scale of 1 to 5 stars, with 1 star indicating low performance and 5 stars indicating high performance. Feedback is mandatory for ratings of 2 stars or lower.

4.Survey Submission: After completing the questions, users submit the survey and see a 'thank you' message for their participation.

• The survey is sent to internal stakeholders who engage with the vendors based on the schedule defined by each category.

• The ability to send surveys ad hoc for additional feedback if vendors are underperforming.

• Stakeholders are notified ahead of time about the survey and receive reminders to complete it.

The survey data for the performance survey app is analyzed using a single dataset for all surveys, which is written to by the survey app. This dataset can include data to help identify trouble spots for suppliers. The survey list is an admin list used for adding new types of surveys and selecting the target audience, which is utilized in the flow for sending out surveys. The supplier list is for adding suppliers and mapping them to the relevant survey type. The app filters out non-relevant supplier names or questions based on the survey type or types assigned to the members of the target group.