Ctelo Office Connect is an add-on to Ctelo Business Phone that connects offices in countries with strict telecom regulations. This enables deploying a global telephony solution based on Microsoft Teams. Ctelo Office Connect Standard

Ctelo Office Connect Standard (One Office Connect licence)

A hardware appliance is deployed at the Company Office location, is connected to the Ctelo Operations Center and is managed as part of the Ctelo Business Phone Cloud.

99,9% SLA, best effort due to customer responsibility of the following per hosted unit:

Firewall SLA
Datacenter SLA
LAN/WAN SLA
Internet access SLA

Daily backup
Quarterly Software Updates
Proactive Quality monitoring of Ctelo Business Phone licensed users
Advanced Hardware Replacement (AHR)
5-7 business days for hardware replacement, depending on the location
Minimum 3-year agreement
Requires Ctelo Business Phone

Ctelo HA Office Connect (Requires two Office Connect licences)

Two hardware appliances are deployed at the Company Office location and are configured in a fully redundant setup. The service is connected to the Ctelo Operations Center and managed as part of the Ctelo Business Phone Cloud.

99,99% SLA, best effort due to customer responsibility of the following per hosted unit:

Firewall SLA
Datacenter SLA
LAN/WAN SLA
Internet access SLA

Daily backup
Quarterly Software Updates
Proactive Quality monitoring of Ctelo Business Phone licensed users
Advanced Hardware Replacement (AHR)
5-7 business days for hardware replacement depending on the location
Minimum 3-year agreement
Requires Ctelo Business Phone

Ctelo Office Connect for Microsoft Teams

by CTELO