The Wysdom Operations Center is a chatbot analytics software that equips chatbot teams with the insights they need to deliver exceptional experiences with Conversational AI.

Why Operations Center?

See the entire conversation journey

Centralize data from Conversational AI, and live agent conversations in one place
Access and analyze conversation data from all platforms, channels, and services in one place, without having to rely on other teams or systems
Filter, drill, and explore conversation data without having to extract and manipulate the data in third party tools

Get a handle on how your bot is performing

Get an at-a-glance summary of overall bot performance including customer experience, automation, and live agent experience, then drill into the details
Search and discover performance details with filters for channel, sub-brands, language, topics, and more
Understand true containment overall, or at the topic or conversation level with a Wysdom proprietary metric that combines automation and experience

Pinpoint where your bot is struggling

Identify the real reasons your customers contacted you, using an external topic model
Explore intent and topic performance based on automation rates, customer sentiment, agent hand off, and more
Filter, search, drill, and read conversation transcripts without manual effort, to see where conversations went astray

Dig deeper into conversation data

Uncover missing and trending topics on a daily basis, or longer, as needed
Independent topic model automatically identifies customer intent based on conversation data
AI topic model with Natural Language Understanding (NLU) automatically recognizes entities and map them to topics

Produce reports your executives will love

Measure bot automation and customer sentiment using signals generated directly from the system
Track bot performance over time, including forward looking impact of planned changes
Track financial savings against live agent channels, and overall

Have questions about the Wysdom Operations Center, or are curious to see it in action?

Visit our website for more information, or book at demo at wysdom.ai/operations-center-demo

About Wysdom AI

Wysdom AI is a Conversational AI analytics and optimization company. We are the experts in bot management software and solutions, helping bring clarity to bot performance after launch. AI is at the center of our analytics software, including conversation topic modeling, user behavior and sentiment, and automation. In addition, AI is used to analyze the performance and experience provided by the virtual agent. www.wysdom.ai

Wysdom Operations Center

by Wysdom