CC4Teams - Customer Contact Enablement platform

Omni-Channel Contact Center for Microsoft Teams

CC4Teams is an Omni-Channel Customer Contact enablement platform certified by Microsoft and natively integrated into Microsoft Teams.

Regarding Customer Contact enablement, CC4ALL has become the authority in improving communication while empowering employees. In today's hybrid world, Customer Contact teams are often dispersed and require a reliable end-to-end solution that reduces friction while ensuring fast responses, personalized experiences, and round-the-clock availability, regardless of location, time, and channel of choice.

To be put on hold, only to be connected incorrectly, is one of the biggest frustrations among customers. That is why we take Skill-Based Routing seriously; all channels are in one client and routed with the same powerful engine to transfer all interactions to the right employee the first time.

In the rapidly evolving realm of Customer Contact, AI's influence is reshaping the landscape at an unprecedented pace. However, amidst these changes, one constant remains: the indispensable role of people in the Customer Contact industry. With over 20 years of experience, we possess a profound understanding of the evolving nature of Customer Contact and the essential requirements of its professionals.

In our Customer Contact strategy, we fully embrace technology and actively lead its development. Still, our core principle revolves around prioritizing people. We firmly believe that understanding and catering to individuals' needs is paramount.

For us, it's people first and technology second.

CC4Teams Agents

CC4Teams focuses on ease of use and enables businesses to empower their teams for better customer interactions. It equips its users with the necessary tools and resources to provide exceptional service. From knowledge bases and FAQs to canned responses and automation, direct routing streamlines processes and reduces the effort required to handle customer queries

Boost the user's confidence, reduce friction, and deliver exceptional customer service.

CC4Teams Supervisors / Operators

CC4teams Extended Supervisors are always in the know with real-time agent performance monitoring, easy access to comprehensive analytics for informed decision-making, and streamlined communication channels to provide timely support and guidance to operators.

Supervisors can dynamically manage resources by adding agents to queues during peak times or assigning agents to specific queues as needed. Supervisors and Operators both have the option to listen in to conversations to provide assistance and ensure quality service delivery.

CC4Teams offers improved efficiency through integrated tools, simplified access to relevant data for faster issue resolution, and enhanced collaboration features for seamless team communication, ultimately leading to improved customer service delivery.

CC4Teams Admins

Navigate the complexities of Microsoft Teams for your organization. Simplify your ICT management with an easy-to-use self-service admin center that puts you in control, allowing you to configure and manage CC4Teams with ease. Thanks to its user-friendly design, CC4Teams boasts a remarkably short adoption time.

Your organization can hit the ground running without extensive training or lengthy transition periods.

CC4Teams Insights

CC4Teams' Easy Insights just got even easier!

With advanced recording and reporting features, CC4Teams ensures employees are equipped with the correct technology and insights.

In the fast-paced Customer Contact analytics world, access to Actionable Insights is crucial. That's where CC4Teams' Easy Insights comes in – our cutting-edge chatbot powered by OpenAI is revolutionizing how you interact with your Power BI reports.

Instant Answers: Do you need to know which agent handled the most calls or which month had the highest call volume? CC4Teams has you covered. Ask your question, and our chatbot will provide you with the answers you need instantly. CC4Teams is multilingual and has a contextual understanding of up to three previously asked questions.

CC4Teams

by ContactCenter4All