Conduent CXNow Contact Center as a Service

Conduent CXNow is an end-to-end, cloud-based solution used by commercial organizations and government agencies to digitally transform their contact center operations and improve their interactions with customers and constituents.

The needs of today’s customers and constituents are constantly changing, forcing organizations to shift, scale, and adapt their contact center capabilities on a regular basis. And they must do so while meeting mission-critical requirements for seasonal traffic surges, data privacy, security, budgets, service-level agreements, compliance, and more.

To deliver exceptional interactions and meet customer/constituent expectations, companies and governments need a holistic, turn-key solution that can be deployed quickly and scaled up or down based on the needs of the moment.

Conduent CXNow, a cloud-based contact center solution, delivers the ultimate in flexibility, scalability, and efficiency. This solution combines innovative, cloud-based technology platforms from Microsoft and other leading technology providers with Conduent’s decades of contact center expertise, proven processes, and dedicated personnel.

This solution seamlessly brings together the people, processes, and tools required to create intelligent omnichannel experiences that drive high constituent satisfaction.

With Conduent as your CXaaS partner, you can build and scale a contact center ready to meet today’s digitally-driven customer and constituent demands – on any device, across any channel, driving more human experience throughout every aspect of the customer journey. We function as a seamless extension of your organization, caring for your customers and constituents while lowering your total cost of ownership.

Conduent’s cloud-based contact center solutions deliver a fully integrated CX experience as an extension of your organization, including:

· Talent: highly-skilled resources that scale with your needs across various contact channels and languages

· Work from anywhere: secure work environments with on premises and work-from-home optimization

· Scalability: swift response to peak, seasonal, and emergency or unexpected demands

· Omnichannel delivery: multiple methods to engage with constituents and customers, including phone, email, live chat and more

· Process and operational excellence: built-in compliance and quality controls honed over decades supporting some of the largest global corporations and government agencies

· Analytics and automation: advanced technology enablers to accelerate data-driven efficiency and effectiveness

· Trusted partner: an extension of your organization for continuous improvement built on 25 years of experience