ReviewSpotter is an online reputation management software powered by CodeGen Ltd that enables businesses to aggregate, visualize and draw insights from customer feedback. Do away with bulky notebooks and say hello to the all-new real-time sentiment tracking powered by artificial intelligence. Through the understanding of customer emotions, the platform allows businesses to design the most compelling customer experience.

Know how your customers feel in real-time with instant review touchpoints. Personalize your service by understanding your markets and data patterns to improve staff engagement with guests and enhance service offerings.

By harnessing the power of Artificial Intelligence our review analysis platform understands natural language and its semantics, allowing the user to go beyond generally fixed keyword searches and provide an in-depth qualitative and quantitative sentiment analysis.

KEY CAPABILITIES

CUSTOMER INSIGHTS POWERED BY AI

REAL-TIME REVIEW COLLECTION

INSPIRE POTENTIAL CUSTOMERS

ENHANCE CUSTOMER MANAGEMENT

KEY FEATURES

Review Collection through multiple touchpoints (Emails, QR Code, SMS, etc.)
Advanced Analytics to understand customer emotions for service enhancements
Emoji featured customizable questionnaires for instant review collection
Easily embeddable widgets to display on the Corporate Website
Multi-device compatibility
Multi-user access management
Improve visibility to your website through search engine optimization
Optimize review collection and identify the company’s strengths
Complain management and monitoring enables quick action for high priority cases
Seamless management of all customer engagements through a unified platform

ReviewSpotter

by Codegen