Formation offers a bespoke Teams Direct Routing architecture built-in Azure that will enable full voice capabilities in Microsoft Teams. Our approach removes the requirement for a big bang transition from your legacy phone system to Teams. Instead, we are able to seamlessly migrate away from your old system, even leaving some parts of the business in place on the legacy system should you have more complex requirements like Contact Centre services that Teams can’t deliver. All this, while benefitting from the collaboration and productivity voice enabling Teams will bring.

Have it your way

Because of our unique approach and expertise in Azure, Formation are able to deliver our services either from your Azure Tenant or our own TeamsDirect.Online platform based in Azure. So if you have the expertise in-house and just need a guiding hand or need a fully-managed solution, Formation can deliver.

Plans for every Business

Just need to voice-enable Teams? That’s okay we have that covered. Need some of the traditional voice services like Call Recording, Reporting, simple DDI management. We’ve got that covered too.

Features

Direct Routing Setup by Formation. No expertise from you required.
Fully Managed Session Border Controller to give you the flexibility required
Staff Training and Onboarding
Setup of Azure tenant
Service Desk support

Optional

Advanced Historic Reporting
Presence Dashboards
DDI Management
VIP Device Alerts
Call Quality Reporting
Legacy PBX integration
Normal and Compliant Call Recording
Silent Listen
Pause/ Resume

Voice Enabling Microsoft Teams

by Formation Tech