Deliver exceptional customer service directly within Microsoft Teams with CentrePal - the certified, award winning Contact Center solution for Microsoft Teams.

Achieve unmatched simplicity and efficiency with CentrePal – the award-winning Contact Center solution built to empower your customer service and helpdesk teams directly within Microsoft Teams. Handle customer interactions effortlessly across voice and chat, gain the insights you need, and deliver exceptional customer experiences – all from the platform you already know and use. As a Microsoft Teams Certified Contact Center, CentrePal leverages the Extend Integration Model, ensuring seamless integration and the confidence of rock-solid reliability.

Empower Your Contact Center

One intuitive workspace: Agents thrive in a unified Teams environment, minimizing disruptive context switching with all the tools they need in one place, increasing the focus on the customer.
Agility for any scenario: Support hybrid/remote work, quickly turn any staff member into an agent during peak demand, and streamline internal helpdesk operations.
Deep integrations: Seamlessly connect to your CRM of choice (Salesforce, Dynamics 365, etc.) and ITSM tools like Jira Service Management for a complete customer view.

Robust Features, Effortless Administration

Access agnostic deployment: Deploy rapidly and scale effortlessly, regardless of your telephony setup (Operator Connect, Direct Routing, Calling Plans).
Contact Center in Teams: Manage inbound interactions with enterprise-ready, contact centre grade features natively integrated with Microsoft Teams.
Enterprise-grade Features: CentrePal rivals standalone solutions, offering omnichannel communication, intelligent routing, compliance recording, and more.
Web Chat and AI-Powered Self-Service Chatbots: Offer 24/7 support and empower customers to find answers quickly with Conversational AI and Live Agent Web Chat. Easily embed on your website with customizable branding and pre-chat questionnaires.
Outbound SMS: Send real-time messages to customers during a call, with pre-approved message templates for SMS notifications.
Streamlined Management: Centralize management, simplify logins (Microsoft Entra ID/Azure Active Directory), and eliminate additional hardware or software footprints.

Unmatched Flexibility

Actionable analytics: Make proactive decisions with visibility into real-time agent performance, customer trends, and key metrics with built-in reporting, and leverage our Power BI Report Templates and Reporting APIs for detailed reports and dashboards.
Drag, Drop, Done IVR Flow Designer: Build sophisticated call flows with a wide range of powerful nodes for intelligent routing and self-service options with a drag-and-drop interface - no coding experience needed.

Award-Winning and Customer-Focused

Recognized for excellence: A finalist in the UC Today Partner Awards for Best Customer Engagement Solution and one of Australia's Most Promising Tech Companies by CIOReview Magazine.

See how CentrePal and Microsoft Teams can transform your customer service - request a demo today!

Note: Advanced features like Web Chat, SMS, and Power BI reporting require an additional license.

CentrePal Contact Center for Microsoft Teams

by CentrePal Pty Ltd