CDC Software’s solutions empower companies to quickly and cost-efficiently integrate their telephony and Dynamics 365 system, giving call center agents the information, they need to delight customers on each and every call. Agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.” Users, tickets, and items are created in real time, with no manual work necessary. Call information (and even recordings) can be archived into Dynamics or another third-party application, platform, database or web service automatically, as soon as the call is finished.

The following telephony systems are currently supported out of the box. More systems are being added frequently, and nearly any piece of contact center software can be supported within weeks. Amazon Connect, Allworx, Asterisk, Avaya, Broadsoft, Cisco, 3CX, Dialpad, Genesys, inContact, Mitel, MS Teams, Nokia Alcatel, ShoreTel, Siemens, Switchvox and Vonage Business.

CDC Software supports Dynamics 365 on-premise and cloud that can be hosted by CDC in which case the customer does not need a premise based server. Our feature set includes screen-pop, call recording integration, voicemail integration, click2call and softphone control, call metrics, external system access, jobs engine, and reporting.

Highlights:

Reduce implementation time by avoiding custom coding. The platform is built on a robust core engine with prebuilt connectors for Dynamics 365, all the major telephony systems, and other critical contact center software.
Minimize up-front capital expenditure. Designed with flexibility and easily configurable updates in mind. You minimize the risk of your investment with services that are priced per agent per month with volume discounts, on an annual subscription basis.
Look beyond your immediate needs. The software’s highly configurable and flexible architecture is designed for adaptability. It is powered to connect to any API, to be deployed in any environment, and has the ability to be reconfigured at anytime.

CDC Software CTI Integration for Dynamics 365

by Cdc Software LLC