Business Brobot
by brainless AB
Are you looking for a bot that can answer more than 90% of your customers’ questions?
That helping customers 24/7/365, continuously adapting services to customers' preferences is a competitive advantage is hardly a topic to discuss. The sooner you learn how a digital conversation with customers works and is improved, the faster you reach that competitive edge.
Brainless Essential Brobot is a platform that helps you get started, helps you adapt to customer requirements and makes that process quick and easy!
The sooner you learn how to hold a digital conversation with your customers, the faster you will reap that competitive advantage. Additionally, you will very soon understand how to further improve the dialog as well as the service it represents. Brainless’ business-bot is a platform that can help you start that learning process quickly and with very limited effort.
After some time, when you can see what users primarily are asking for it will be easy to assess where to make further investments and what features will provide most value – for you as well as for customers. And brainless will be there to assist you – of course. We love nice and friendly bots.
The package includes:
- Bot configuration: A bot that answers the questions you taught it
- Dialogs to perform a screening interview, a reference interview and a risk report, manage greetings, discover disappointed customers, email customer service with questions the bot cannot answer
- ½h walk-trough of how to manage the bot skills, e.g. on Skype to get you started on how to continuously improve the bot
- Import your first batch of questions and answers
- Logging all customer questions
Be up and running in a few days
- Choose your avatar. There are just a few simple things for you to do; select which avatar to use, provide us with a mail address to customer service and choose a name for your bot
- Send us your FAQ. Upon receiving your order, we will set up the bot. Your initial FAQ will be imported, and the bot trained with the answers. From this point you can take over
- Introduction. We meet online, e.g. on skype-where we spend ½h going through how to teach the bot new things and improve precision. You’re ready to go!
Tech details
- FAQ bot, where you easily add or change information
- Configurable mood avatars for each answer. Seven expressions included.
- Categorize answers to enable showing one or multiple responses
- Log of all questions and answers
- Captures if users are upset and require special service
- Sends mail to a predefined mail address to get help with unanswered questions
