Born Digital AI Digital Assistant is multichannel AI platform helping our clients to automate interactions with their customers. It includes all major channels such as voice (voice assistants), chat or social media (chatbots) mails (e-mail processing) and others. The platform provides full customer insight analytics and advanced graphical interface.

Business objective of the platform is to increase digital level of contact centres and:

- REDUCE OPERATION COSTS by automation of unstructured human conversation

- INCREASE SALES POTENTIAL by identification of top sales interactions and intelligent call routing

- IMPROVE CUSTOMER EXPERIENCE by avoidance of unnecessary call reasons and prediction model

- IMPROVE EMPLOYEE SATISFACTION by automation of repetitive tasks

Why we are unique:

- TECHNOLOGY: our own products applying latest AI based disruptive technologies

- BUSINESS: unique concept and experience with complex digital transformations

- CUSTOMER FRIENDLY GUI: independence on IT resources

- PRICING: flexible and competitive pricing

Digital Voice Assistant

by Born Digital s.r.o.