https://store-images.s-microsoft.com/image/apps.24603.454206ee-6e18-424e-ac3e-669a89944f7a.d66a3882-991c-46e2-ab9d-6441b033eca1.2aa7b150-3729-40e9-96be-fe1a35667289
BonsaiX Knowledge Management Tool
by Bonsai Experience Kft
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The knowledge management platform that helps take your customer support experience to the next level
In the knowledge economy, interaction
workers
spend 20% of their
time
hunting
for
internal
information. At the same time, contact centers have 30%+ agent attrition globally. This means that getting employees up to speed quickly (i.e. reducing time to competence) and helping them reduce stress and frustration caused by constant interruption are crucial to a happier and more successful workplace.
BonsaiX provides a knowledge management platform that allows businesses of any size to create an internal wiki quickly and easily. We also provide interactive helpflows designed to guide agents step by step in workflows during customer interactions, which increases process compliance and cuts time to competence.
BonsaiX is designed to act as a single source of truth for internal and customer facing content, meaning that FAQs, chatbots, etc can easily be served from content used in the internal wiki.
At a glance
https://store-images.s-microsoft.com/image/apps.24141.454206ee-6e18-424e-ac3e-669a89944f7a.d66a3882-991c-46e2-ab9d-6441b033eca1.93fc3d2e-98e5-4a4b-888a-12edbec23de0
https://store-images.s-microsoft.com/image/apps.26937.454206ee-6e18-424e-ac3e-669a89944f7a.d66a3882-991c-46e2-ab9d-6441b033eca1.00d169c9-9bf0-47de-a246-83c183b72d44
https://store-images.s-microsoft.com/image/apps.62081.454206ee-6e18-424e-ac3e-669a89944f7a.d66a3882-991c-46e2-ab9d-6441b033eca1.96c4e2e6-1790-4b37-a54c-d38be578d3bd