Azure Managed Services can help you streamline processes such as maintaining the functionality of the business architecture, resources, and application by having your managed services provider (MSP) always on top of your Azure cloud services–from uploading applications to monitoring the cloud environment.

Azure Managed Services offers various levels of support to meet the specific needs of organizations, ranging from basic to premium. The basic support package provides 24/7 technical support, and the advanced support package includes faster response times, dedicated technical account managers, and proactive monitoring and alerts.

The "Managed Azure Service Basic per Server" plan includes:

24 x 7 Monitoring
24 x 7 Support
1 Hour/Month Support
Remote management
Included administration hours per month (1 hour)
Server uptime monitoring
vCPU usage monitoring
RAM usage monitoring
Disk usage monitoring
Azure related events such as service or region failures
Platform level support
Adding additional resources
Moving from one service tier to another
Initiating actions from pre-defined templates
Using templates from Azure
Support via Command Line Interface (CLI)
VM and OS level support
Hardware configuration changes
OS level configuration changes
Review server logs
Contacting Microsoft support for Azure related issues on behalf of customer

The "Managed Azure Service Advanced per Server" plan includes:

All from "Managed Azure Service Basic per Server"

plus

2 Hour/Month Support
Included administration hours per month (2 hour)
Read I/O monitoring
Write I/O monitoring
Critical OS related service monitoring
Managed OS upgrades and patching
Managed backup
Server deployments

Managed Azure Service

by Belinda CZ s.r.o.