Remote, mobile and home office work have made managing end-user experiences a growing priority and a significant challenge for IT admins at many companies. From new employee onboarding to day-to-day work, IT infrastructure must work reliably to ensure productivity and avoid employee frustration. When it doesn’t, the result often is a flood of user support tickets.

baramundi Argus Experience (bEX) helps you proactively manage and improve end-user satisfaction. It also provides IT admins with a more comprehensive and actionable view of infrastructure through intelligent collection, visualization and evaluation of end-user experience data. This reduces the volume of end-user support tickets, giving IT staff more time for higher-priority tasks and strategic IT projects.

Argus Experience continuously monitors and records relevant end-user experience data, enabling objective assessment of endpoint performance alongside subjective end-user reports. Clear dashboards help IT admins visualize current and historical data to easily spot patterns and trends and take steps to prevent potential problems. Software anomalies can be analyzed retrospectively for up to 3 months for efficient troubleshooting and assignment of end-user tickets. Scoring based on real-world data also enables unbiased evaluation and benchmarking.

Personal data is always processed in accordance with the requirements of the EU-DSGVO (GDPR).

Argus Experience

by baramundi software GmbH