babelforce is the most flexible automation platform for customers.

We started babelforce in 2013 because we’d seen how many broken processes existed in the contact center.

Why should customers struggle to get good service?

After looking around for a platform that could fix those processes – and simplify service – we realized that the product just didn’t exist.

So, we made it ourselves.

babelforce’s goal is to make customer service easy – for customers, for agents, and for you.

What's more, babelforce powers to world's most sophisticated VoiceBot AI. Add full or partial AI automation to every contact for a €0.5 million savings per 150k calls. Our complete VoiceBot solution incorporates:

Conversational AI
Natural Language Understanding
Natural Language Processing
Speech to Text
Text to Speech

The babelforce platform is made for enterprise and fits perfectly with your landscape of Microsoft products: you can do everything from syncing contact center agents status with MS Teams to getting your data into PowerBI or AppInsights.

It can also link up your MS world with everything else you use: ticketing, CRM, and your own systems.

Our No-Code platform makes it simple to create and evolve any customer service process, in a matter of days or even hours. You don’t need coding skills to use babelforce; you can create your ideal customer solutions using intuitive visual tools.

Even better, those solutions will work across all your core systems because babelforce integrates with everything – literally.

Whether you’re focused on inbound, outbound, multichannel or self-service, you can create what you need with babelforce.

babelforce

by babelforce GmbH