AudioCodes Live Voice AI

In today’s ultra-competitive digital economy, consumers quite rightly expect to receive a high level of service whenever they interact with a business. In response, companies have adopted chatbots and virtual assistants to meet these demands. AudioCodes VoiceAI Connect extends text-based chatbot functionality to voice communications, connecting to any telephony channel to allow customers to talk naturally with chatbots for an audio-centric user experience. This opens up bot usability to a wider audience, encompassing all age groups, who are able to communicate via a whole range of voice engagement channels. AudioCodes VoiceAI Connect enables the integration of any cognitive voice services (text-to-speech, speech-to-text and voice biometrics) and bot frameworks with all voice and telephony channels, thus creating an intelligent voice journey. All this is facilitated by AudioCodes’ market-leading session border controller (SBC) technology, ensuring the best voice quality, embedded security, high availability and true scalability.
VoiceAI Connect is offered in two editions to support multiple deployment options. The Cloud edition is a self-service portal (SaaS) in which you can immediately integrate your bots into your contact center voice business flows or connect to public phone numbers. The enterprise edition can be deployed in any datacenter or cloud account as a dedicated setup, offering the broadest capabilities.