Freshservice Integration with ATS-HCM-Entra-ERP

Microsoft Recognizes Aquera as Strategic Alliance Partner:

Microsoft features Aquera as strategic partner for HR-driven identity integration with Active Directory (AD) and Entra ID, and sync with 900+ non-Gallery business apps.

Microsoft Entra with Aquera: Identity Lifecycle Management at Scale:

✅ Microsoft recognizes Aquera for HR-driven identity sync between Entra ID (Azure AD) and HCM, embedding identity context throughout the employee lifecycle to reduce risk.
✅ Gartner Designates Aquera "Cool Vendor" (2022) in Identity-First Security; and Specialists (2024) in “Identity data integration" and "SCIM gateway".

End-to-End IT Service Management (ITSM) Integration with ATS-HCM-Entra-ERP:

The Aquera Freshworks Freshservice Sync to Entra ID (and AD) automatically provisions user accounts and generates Joiner-Mover-Leaver (JML) service tickets from Entra ID (or directly from HCM) to Freshservice for ITIL 4-aligned integrations.
✅ Sync Freshservice with ATS or HCM (users, departments, locations, …) for employee on/offboarding. As examples, see Aquera on Greenhouse Marketplace and ADP Marketplace.
✅ Sync Freshservice or HCM with finance (cost centers, project codes, …) and other ERP systems.
✅ Create tasks in Freshservice for HR and IT (Entra ID, ERP, and connected apps) to resolve data integration issues.
✅ Create requests for Access Packages in Freshservice Catalog; and fulfill approved requests in Entra.
✅ See Aquera for Freshservice on Freshworks Marketplace.
✅ See also Aquera for Freshdesk on Freshworks Marketplace.

Trusted by 1,000+ Customers:

Over 1,000 market-leading innovators have deployed Aquera. For other apps, Aquera SCIM Gateway for Entra ID synchronizes user data for consistent and unified identity throughout your HR and other IT systems.
✅ See Microsoft API-driven Inbound Provisioning and HR-to-Target App provisioning.

Key Benefits:

✅ Comprehensive Identity Integration: Leverage Entra ID and Aquera to unlock the power of Freshservice with connected applications.
✅ Centralized Identity Management: AD/Entra ID serves as the single source of truth for identities and security policy enforcement with supervised enablement through Freshservice.
✅ Automatically Provision in Real-Time: Automates creation, removal, and update of Freshservice accounts, service tickets when users are added, removed, or updated from AD/Entra ID.
✅ Automated Workflows: Streamline processes through automated workflows to approve/grant based on policies.
✅ Enhanced Operational Efficiency: Reduces overhead, errors by automating repetitive but essential ITIL processes to better utilize valuable internal resources.

Key Features:

✅ Over 900 Connectors: Supports standard and custom attributes to facilitate efficient end-to-end process integration.
✅ User Lifecycle Management: Automate onboarding, role changes, offboarding to Frontline-only (Entra ID), Back office-only (AD), or Hybrid (AD, Entra ID).
✅ Automated Incident Response: Create tickets from AD/Entra ID security alerts.
✅ Self-Service Access Requests: Deflect ticket workload by empowering users to request access to AD groups, shared folders, SaaS apps, and tasks (password resets) through self-service portal.
✅ Audit Logging & Compliance: Track all identity changes, access approvals for audits.