Xperience Engagement

Altitude Xperience Engagement is a complete Contact Center platform that manages multimedia interactions, both in self-service mode and managed by agents and provides solutions to simplify the work flow between the Contact Center and the rest of the organization. Altitude Xperience Engagement is a unique solution that accelerates the creation of services and campaigns thanks to functions such as the unified design environment, routing, dialing, voice portal, desktop, monitoring and analysis. It is a modular and expandable solution that easily integrates with existing applications, helping to make the most of previous investments. In addition, it is compatible with internal management systems and customer service, so it provides significant benefits and cost savings with a small investment.