Digital Desk - IT & Enterprise Service Management (ESM)-PinkVERIFY Certified
by Allied Digital Services LLC
Digital Desk - IT & Enterprise Service Management (ESM)-PinkVERIFY Certified
Digital Desk is an IT & Enterprise Service Management (ESM) tool purpose built by Allied Digital. We’re a leading Digital Services & Solution Provider that’s helped modernize & secure our clients IT since 1984.
This SaaS offering is an intuitive PinkVERIFY CERTIFIED Tool capable of providing enterprise level service management for the digital enterprise across on-premise environments, the cloud, and everywhere in between.
It provides end-to-end visibility of all services delivered by the different business units while also automating processes. Digital Desk is easily configured & allows you to activate quickly while scaling to your business needs. With its simple & consistent approach you increase efficiency, lower costs, and can devote more time to innovating & delivering the modern self-service user experience that your employees expect. For more information head over to the Digital Desk website.
Modules/Features:
- AI powered Chatbot
- Live Chat
- Native Mobile App
- Self Service Portal
- Incident Management
- Service Request Management
- Service and Product Catalog
- Knowledge Management
- Service Level Management (SLM)
- CSAT Survey
- Event Management
- Problem Management
- Change Management
- Release and Deployment Management
- Task Management
- Approval Management
- Field Service Management
- GPS Tracking
- HR Service Management
- Service Asset and Configuration Management (SACM/CMDB)
- Asset Life Cycle Management
- Asset Auto-Discovery
- Integration Hub (Connect Anything, Automate Everything. Faster, Easier, Better Integration)
- Ready 3rd Party Connectors (Like SCCM, SCOM, Kaseya etc.)
- Dynamic and Analytical Reporting
- Real-time and trending Dashboards.