Make the digital experience converting and convenient with low-cost, scalable SaaS solution.

Bring convenience and human touch to digital banking and handle all matters of your bank’s customers in every channel they prefer.

LiveBank is a secure communication and collaboration hub which enables to actively engage customers with dynamic offers and real-time, online assistance via video, audio, text chat, click to call, and collaboration features such as co-browsing or screen sharing.

Livebank is an efficient solution that fits your institution’s digital banking needs. Key values of our Livebank solution that can accelerate banking didigtal transformation are:

Cased-Based Communication: Putting the customer in the center of communication,with full access to the history and context of conversation. Enabling the management of customer cases and modeling of banking processes

Integrated omnichannel: Be there where your customer wants to contact with the bank, ensuring frictionless customer journey and moving between all banking channels.

Optimization and automation: Reduction of costs related to customer service by providing work support tools like canned responses, knowledge base and remote workspace.

Secure: Ensuring security standards at the level of banking-grade systems fulfilling all banking security requirements and local regulations.

Scalability: Simple and swift cloud deployment of enterprise solution, with possibility to scale up the platform horizontally (seats) and vertically (functionalities)

Aggregation of new channels: Enabling customer service through the bank's digital channels and move freely between them without breaking interactions via chat, audio, video or social media.

End-to-end processes support: Providing additional tools to increase the range of supported customer service processes – eKYC, online documents sign, sharing files

Monitoring of KPI and Customer Satisfaction: Providing a monitoring module of user work reporting and customer satisfaction measurement (NPS, FCR)

You can use LiveBank to:

livebank24.com

LiveBank

by Software Mind Sp z o.o.