The performance management solution

LOGEPAL is a a comprehensive set of monitoring and analytics capabilities that are designed for contact centres and IT helpdesks.

The solution allow for layout customisation and displaying of data from several sources like ACD, CRM, WFM, Quality Monitoring tool or any database through an intuitive and easy-to-use interface.

It is a one-stop solution aiming to:

Monitor relevant KPIs
Visualize and measure the overall/individual performance in real-time
Manage operational teams and activity and allow easy communication with agents
Achieve productivity and quality of service goals
Coordinate between teams and management of priorities

Performance Management made easy

Specifically designed for customer relationship environment, the LOGEPAL solution can provide the business intelligence to drive higher efficiency and manage operations more effectively.

With access to real-time data and critical metrics, it can facilitate decision-making and the implementation of actions.

Real-Time performance monitoring solution

by ACTIVEO