GenAI-powered IT Service Desk Platform for Microsoft Teams

Rezolve.ai is a GenAI-enabled modern AITSM solution that integrates with Microsoft Teams to streamline employee support through conversational ticketing, conversational automation and conversational knowledge. This innovative approach turns your IT support team into superheroes, with the GenAI SideKick empowering them to deliver unparalleled service.

Rezolve.ai is “Not Another Copilot”. Our IT support-focused GenAI Sidekick and full-stack AITSM are fine-tuned to auto-deflect 25-35% of your tickets while augmenting IT technicians and employees.

Our Mantra - Don't Track. Auto-resolve Issues.

Full-Featured IT Service Platform

1. GenAI-integrated ITSM Solution
   Our mature GenAI-Integrated ITSM Chatbot uses advanced algorithms and natural language processing.
   Trained on millions of IT knowledge articles, this robust AI-powered feature can read and understand a wide range of enterprise knowledge documents, including specific SharePoint folders, customer support FAQs, employee handbooks, SOP documents, technical manuals, past ticket history, and troubleshooting guides

2. Dynamic Knowledge Management
   Revolutionize your knowledge management process with our proprietary document and knowledge ingestion method. This feature allows the AI to have access to the exact information without any unnecessary fluff. Improve your knowledge base in bite-sized pieces and enjoy the convenience of minimal maintenance.

3. Continuous Improvement with Ticketing System Integration
   Connect our AI system to your ticketing platforms, ingesting notes, conversation histories, and resolutions for every ticket. This unique feature enables your knowledge base to grow organically, ensuring that your support system only gets better over time.

4. Seamless Integration and Scalability
   Integrate our AI solution effortlessly into your existing workflows, covering IT support, HR support, facilities support, and more. With multi-tenancy capabilities, our product caters to organizations of all sizes, including internal departments and Managed Service Providers (MSPs).

5. Proprietary Document Ingestion
   Our advanced document ingestion process sets us apart from other OpenAI integrations. By carefully curating and processing the information fed into the AI model, we ensure it has access to the most relevant and accurate knowledge.

6. In-built Live Chat
   

   If L1 support falls short, a dedicated agent or technician can quickly be summoned for live chat to handle complex issues in just 10 to 15 seconds!

7. Desktop Automation
   Rezolve.ai’s desktop automation can perform repetitive tasks such as- Software Install, Network Printer Install, OneDrive Troubleshooting, New Laptop Setup Assistance, Fix Filesystem Issues and Proactively Monitor Devices and Create Tickets

8. Smart Notifications Via MS Teams
   Rezolve.ai offers a convenient feature to send or schedule notifications to employees through mobile or Microsoft Teams, making it easier to notify them across various channels. Employees can receive notifications in Microsoft Teams or on their mobile devices through text alerts or the Rezolve.ai mobile app.

9. 1000+ Out-of-the-box integrations
   Rezolve.ai offers 1000+ out-of-the-box integration across 150+ software solutions, making it a highly integrated solution for various business needs. It is pre-integrated with major ticketing platforms, CRM applications, HRIS systems, identity and access systems, and more, including Office 365.

10. Process Automation with No Code Automation Studio
    Building custom workflows and processes with Rezolve.ai requires little to no coding. This software is user-friendly and easy to use due to its engaging and interactive interface. It is easy to automate complex processes by dragging and dropping, selecting multiple checkboxes, and selecting multiple checkboxes.