8x8 Contact Center for Microsoft Teams

Empower agents and take control of the customer experience with 8x8 Contact Center for Microsoft Teams.

A full suite of omnichannel contact center functionality, fully integrated with Teams, makes it easy to simplify customer engagement workflows and ignite collaboration across the organization. With 8x8 Contact Center for Microsoft Teams, agents can quickly connect and collaborate with experts to resolve customer issues faster and more efficiently.

Features

• Solution certified for Microsoft Teams and leverages Direct Routing

• Unlimited voice calling to 48 countries

• Skills-based routing with real-time Teams user presence

• Two-way chat from 8x8 Agent Workspace and Microsoft Teams

• Full reporting and analytics into call quality, performance metrics, activity history, and speech analytics across the entire contact center

• Support for regulatory compliance initiatives with 8x8 Call Recording

Key Benefits

• Integrated - Elevation through Teams calling, chat, and presence keeps agents connected to the organization
• Intelligent - Enhance CX and agent efficiency with AI tools such as Intelligent Customer Assistant, Quality Management, and Interaction Analytics
• Efficient - Connect customers with the right agent the first time through skills-based routing and optimize costs with free on-net transfers to experts
• Simple - Reduce admin complexity through an intuitive cloud portal—no on-premises SBCs, SIP Trunk configuration, or PowerShell scripts required

• Complete - Part of the 8x8 for Microsoft Teams portfolio that offers Global Reach, flexible calling plans, Operator Connect, and a Teams-certified contact center with free on-net calling