Chatting with AI is not enough. It has many constraints. It assumes that it's up to the user to come up with the right questions, to control the conversation and if the conversation becomes lengthy - the user has to scroll up and down to check previous responses. Eventually, the user is the assistant to AI. It shouldn't be so. Also, the more we assign to AI the less control we have over the process. This may be ok with consumer products but with B2B applications this raises potential security problems and risk of AI producing misleading information. Finally, when conversating with an AI chat we don't really know what information was used by AI to provide us with its responses because we don't really have good access to the output from RAG (Retrieval-Augmented Generation) that AI relied on.

Platform for interacting with AI. Instead of interacting with AI via chat, at 10 Senses we build a dashboard with key functionalities for AI-powered management of information. Output from RAG is explicitly presented to the user so that he or she can easily find the right information from the company's resources. It also allows the user to control how AI comes up with answers and correct it if the user finds some information to be wrong or irrelevant. The dashboard also has pre-programmed actions (e.g., "write a short summary and post in Teams channel") so that the user can assign tasks to AI with just one click. It is simply easier to click than to write instructions to AI. This also allows the user much more control over the functioning of AI.

Benefits. There are many benefits of cooperating with AI via a proper dashboard rather than just chat:

Better access to information: The output from RAG is explicitly presented to the user, so all relevant documents or data are easily accessible. This speeds up many business processes, as a large part of every employee's work is searching for information.
Actions by AI under one click: Repeatable work is programmed, including task-specific prompts, and can be triggered with just one click. This relieves the user from writing instructions to AI. It's just one click; it's so easy.
More control over AI: The platform runs the whole interaction. AI is applied only to specific tasks like search or generating text, and the whole process is very transparent. This gives more control to the user and reduces potential risks of AI providing misleading information.
Better usability: The user gets detailed information and potential actions presented in an accessible, eye-catching design. It's just fun to use.

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Knowledge management with AI

by 10 Senses