Coherence Topics & Trends

Unstructured data is complex and difficult to analyze. Call Journey’s Coherence leverages a range of artificial intelligence and machine learning logic to create structure and neatly put the pieces of the puzzle together deriving the reason for a customer contacting your organisation and the core topic discussed. Coherence can be used by Customer Success Managers, Contact Center Mangers, Business Analysts and Data Scientists to gain insights and drive action across a wide range of business activities including Customer Experience, Marketing, Sales, Contract Center and Risk & Compliance.