https://store-images.s-microsoft.com/image/apps.15696.664cc892-c78b-4f71-981a-3e0bbaba79e2.3ae4d674-7f04-4610-ae52-e94e7f053ab1.6b9e942e-6e88-45bf-848a-b5d29665b45b

Helpshift - Bots Analytics

by Helpshift

(378 ratings)

Offers valuable insights around Bot activities and their performance

Helpshift Bots​ Analytics includes QuickSearch Bot ​and Custom Bot Analytics. The QuickSearch Bot analytics provides insights ​on​ key metrics such as​ invocations, ​​FAQs shown, FAQs read, and overall Deflection​ rate. Custom Bot analytics includes metrics such as invocations, assignments, and outbound messages.

At a glance

https://store-images.s-microsoft.com/image/apps.55742.664cc892-c78b-4f71-981a-3e0bbaba79e2.3ae4d674-7f04-4610-ae52-e94e7f053ab1.c06bef85-46ef-4171-bf7e-d82c425a5e85
https://store-images.s-microsoft.com/image/apps.42301.664cc892-c78b-4f71-981a-3e0bbaba79e2.bead37a6-b321-4b37-a0e2-dfaa482c2e75.4f430ae2-0955-4d30-9ffb-12e1b8e5d977