Do you understand your customer experience fully? Would you like to optimise your resources and reduce your operating costs?

This app empowers your team with in depth tools and insights to personalise your customer service experience and grow sales.

Our extensive range of 20+ standard service reports are designed to enhance your profitability and response times through showing you, instantly, the time service has taken including fault and resolution analysis. Tracking this data has never been so easy... until now!

Grow a loyal customer fan base with these powerful insights, today.

A reliable solution for all your reporting and analytic needs

Our suite of pre-designed reports gives you immediate access to critical information such as:

Service Overview
Service by Dimension
Service by Period
Service Response Times
On Time Response
Fault & Resolution Analysis
Service Profitability
Item and Resource Profitability
Service Orders Overview

Features and benefits of the Service app:

Over 100+ measures and over 40 dimensions to ensure that your reporting and analysis tells you what is happening in your business.
Drill through the data to show source transactions (ledger entries and order lines).
Decomposition Tree that presents a hierarchical view of your data and allows you to deep dive into your dimensions and attributes in any order.

Q&A is also included where you can ask questions, such as:

What is my sales and profit by service item?
Who is my biggest customer?
What is the service time and service response time by customer?

Connect your data to Power BI and experience new insights into your service today

Click 'Get it now' to install the Business Central Service Insights app.

Prerequisites:

Install and configure the Power BI Insights Connector app, to use all our Power BI report suites.
Purchase and assign Power BI licenses.

Supported countries:

All countries where Microsoft Dynamics 365 Business Central is available.

Supported Languages:

The app is available in English (United States).

Business Central Service Insights

by eKnowtion