Smart Helpdesk 365 is a powerful, cloud-native support and service management solution built exclusively for the Microsoft 365 ecosystem. Designed for seamless integration with SharePoint and Microsoft Teams, it enables IT, HR, Finance, and other internal departments to manage support tickets with ease, accelerate response times, and collaborate more effectively without ever leaving the tools they already use.

By consolidating support data within your Microsoft 365 tenant, Smart Helpdesk 365 enhances visibility into team performance, reduces operational overhead, and ensures enterprise-grade data security. Its intuitive, workflow-driven interface simplifies ticket resolution and boosts team efficiency, empowering organizations to deliver fast, consistent, and high-quality support across departments.

Whether you're resolving IT issues, handling HR requests, or streamlining finance inquiries, Smart Helpdesk 365 transforms support operations into a centralized, collaborative, and secure experience all within your existing Microsoft 365 environment.

Why Choose Smart Helpdesk 365?

Built for Microsoft 365: Seamlessly integrates with SharePoint for a unified support experience within the tools your teams already use.

Lightning Fast Deployment: Get up and running in under 10 minutes no complex coding or configuration required.

Secure by Design: Leverage Microsoft's Zero Trust model to keep all your support data secure and within your Microsoft 365 tenant.

Unified Ticketing: Simplify ticket management across IT, HR, finance, and maintenance departments from a single, central platform.

Department Specific Workspaces: Create customized workspaces for different teams with role-based access, ensuring smooth and secure operations.

Modern UI/UX: Benefit from a clean, intuitive design that boosts team productivity and user adoption.

Fully Embedded in SharePoint: Integrate seamlessly as a SharePoint Webpart, full-page app view, or standalone solution to enhance collaboration.

Knowledge Base Integration: Empower users with self-help resources to reduce ticket volume and resolve common issues faster.

Audit Trail & History: Maintain complete visibility of ticket activities with detailed logs of updates, ownership, and status changes.

Security & Compliance

Smart Helpdesk 365 is developed with enterprise-grade security at its core. It adheres to GCC and GCC High standards, ensuring that your organization meets the highest security requirements. The platform follows a Zero Trust security model, meaning all data is securely stored and processed within your Microsoft 365 tenant.

With no third-party hosting involved, Smart Helpdesk 365 gives you complete control and protection over your data, ensuring full compliance with industry-leading data security protocols.

Core Features of Smart Helpdesk 365

Command Center Dashboard

Take charge with a real-time dashboard that brings together all your support operations in one place. View all tickets whether open, pending, in progress, or closed and filter them by priority, department, or status to act fast and stay organized.

Productivity-Driven Ticket Management

From email-triggered ticket creation to a powerful Kanban board, Smart Helpdesk 365 is designed to cut through the noise. No clutter just focused, efficient issue tracking and resolution.

Welcome Hub

Your starting point for monitoring ticket activity, status summaries, and quick access to important actions.

Smart Ticket Views

Quickly navigate and filter support requests:

All Tickets

Open Tickets

Pending Tickets

ReOpen Tickets

In Progress Tickets

Closed Tickets

Email Tickets

Auto Email Ticketing

Convert emails into actionable tickets instantly, making support faster and more efficient.

Kanban Board

Visualize ticket statuses in a drag-and-drop interface that simplifies workflow tracking and ticket management.

Reports & Insights

Track response time, resolution trends, and team performance with interactive charts and downloadable reports to help you make data-driven decisions.

Administration

Admins can configure and customize the helpdesk experience through a full set of controls:

Categories & Subcategories

Tags

Departments

Priorities

Statuses

Custom Fields

Automated Replies

User & Role Management

Email Templates

Everything is managed within a clean, side-panel navigation that keeps control accessible but unobtrusive.

Support

You can easily convert your trial into a full version by purchasing a license.

If you have any questions or need additional features, contact us at support@nextaspecttech.com Our team is ready to assist you!

Smart Helpdesk 365

by NextAspect Technologies