Cargo Chat by Ntainers.co
by Ntainers.co Pty Ltd
Summarise emails and answer shipment or order enquiries quickly with AI-powered access to Cargowise.
Turn every logistics email into an opportunity to respond faster, smarter, and more professionally, without switching systems.
Cargo Chat for Outlook, built by Ntainers.co Pty Ltd, puts the power of your Cargowise data and AI-driven logistics insights right inside your inbox. It's the perfect companion for freight forwarders, operations teams, and account managers handling time-sensitive shipment enquiries, delivery updates, and customer follow-ups.
Whether you're replying to a customer chasing an ETA or confirming a delivery status with a supplier, Cargo Chat saves time, eliminates manual lookups, and gives your team a smarter way to work, all without leaving Outlook.
💡 What It Does
Cargo Chat opens a smart, AI-powered sidebar next to your emails. It scans the content of the email and connects to your Cargowise system (securely, with permissioned access) to retrieve shipment, order, or PO details related to the enquiry. You can then ask follow-up questions or request summaries like:
"What's the ETA for this HBL?"
"Has this order been delivered?"
"Show me related containers for this job."
"Summarise this shipment's milestones."
"Reply to this email confirming delivery."
Cargo Chat turns those questions into real-time queries against your Cargowise database and serves you instant answers, or even a reply-ready response in seconds.
🌐 Multilingual Support
Got an enquiry in Mandarin, Spanish, or German? No problem. Cargo Chat detects the language of the incoming email and can respond in the same language—automatically. Whether your client writes in Mandarin or French, you can reply fluently without lifting a finger.
🚀 Key Benefits
Reply faster to shipment enquiries – No more jumping into Cargowise to check statuses or copy details.
Impress clients with speedy, accurate answers – Show your clients you’re on top of it, every time.
Save time and reduce manual errors – Less copy-pasting, fewer miscommunications.
Use natural language to query logistics data – No complex report filters or reference lookups needed.
Enable AI-assisted replies – Let the system suggest a client-facing message based on the email content.
⚙️ Features at a Glance
AI-powered sidebar inside Outlook (desktop, web, mobile).
Smart email scanning and intent detection.
Real-time access to Cargowise shipment, order, and PO data.
Suggested replies to common logistics enquiries.
Understanding of industry specific questions, "Can you confirm the HBL?"
🧑🤝🧑 Who It’s For
Freight forwarders needing to respond to customer enquiries about shipments.
Customer service teams who field emails asking for updates, ETAs, and documentation.
Operations teams managing delivery milestones and confirming container movements.
Account managers who want to deliver fast, professional responses to clients.
If your team works in Outlook and uses Cargowise, Cargo Chat bridges the gap for you.
🏁 Ready to Change the Way You Handle Shipment Emails?
Cargo Chat isn’t just a convenience—it’s a competitive edge. Get back hours in your week, give your clients faster answers, and let AI take the grunt work out of logistics email replies.
Add Cargo Chat to your Outlook today and start responding with confidence.
🔑 Access Requirements
To use Cargo Chat for Outlook, you’ll need:
- A valid Cargo Chat account from Ntainers.co Pty Ltd.
- An active Ntainers.co Portal subscription plan that includes Outlook integration features.
- Permissioned access to your Cargowise environment (securely configured via our onboarding process).
If you’re new to Cargo Chat, get in touch or visit www.ntainers.co to request a demo or sign up for an account.
App capabilities
- Can send data over the Internet
- This app can access and modify personal information in the active message, such as the body, subject, sender, recipients, and attachment information. It may send this data to a third-party service. Other items in your mailbox can’t be read or modified.