EasyVista

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Enhance your IT support experience with EasyVista, a dedicated app developed for seamless integration within Microsoft Teams.

As a leading SaaS provider in IT service management solutions, EasyVista brings the power of ITSM directly to your team's workspace, making it easier for employees to resolve IT issues and stay informed without leaving Teams.

Designed for employees and IT support teams, this app empowers users with intuitive, conversational IT support to increase efficiency and improve satisfaction.

Key Features

• Knowledge Base Search: Effortlessly access relevant IT articles by querying your company knowledge base directly within Teams. Solve issues independently and reduce dependency on IT support by accessing self-service information anytime, anywhere.




• Incident Creation: Quickly report IT issues by creating new incident tickets through a simple chat interface. Users can provide incident details, categorize issues, and instantly submit reports to the IT team.




• Incident Follow-up: Stay updated on active tickets with easy, real-time follow-up capabilities. Simply ask the agent for status updates on your open incidents, eliminating the need to navigate to external platforms for tracking progress.

Unique Value Proposition

EasyVista is purpose-built to enhance the IT support experience within Microsoft Teams by providing immediate access to ITSM capabilities through a user-friendly conversational agent powered by generative artificial intelligence. By bridging IT support with daily collaboration, EasyVista helps teams save time, reduce support wait times, and increase overall productivity, all within a familiar, trusted platform.

Scenarios and Use Cases

• Self-Service Support: Users can independently resolve common IT issues by accessing the EasyVista knowledge base directly within Teams, improving user satisfaction and reducing pressure on IT support teams.




• Efficient Incident Management: Employees can instantly create and submit incident reports through a conversational interface, streamlining incident creation and tracking without requiring a separate platform.




• Real-Time Updates: Users receive prompt updates on their open tickets, keeping them informed and reducing the need to manually check the status of their support requests.

Key Benefits

1. Improved User Satisfaction: Empower employees with quick and convenient access to IT support within Microsoft Teams, allowing them to work more efficiently and receive faster resolutions to their issues.




2. Increased Self-Service Resolution Rates: Enhance self-sufficiency by allowing users to search for solutions in the knowledge base, decreasing support load on IT teams and accelerating issue resolution.




3. Streamlined IT Workflow: Reduce response times for IT incidents and create a seamless process for issue reporting and follow-up—all accessible within Microsoft Teams.

Requirements

To use EasyVista for Microsoft Teams:

• Your company must work with an EasyVista representative to link your Service Manager account to Microsoft 365 tenant.
• Your company must grant the admin consent to the app to enable Microsoft Entra ID SSO.
• You need a valid EasyVista Service Manager user account to use the app's features.

Getting started & support

This app is available in the following languages: English, French, German, Spanish, Italian, and Portuguese.

For assistance or to learn more about EasyVista, please visit our Support Page or Request a Demo to discover what EasyVista can do for your company.